Privacy Policy

Last Updated: July 2, 2026

Overview

Nexus Labs LLC ("we," "our," or "us") operates The Odyssey Coach across odysseycoach.ai and app.odysseycoach.ai. This Privacy Policy explains what we collect, how we use it, and what choices you have when you use the live paid product.

The Odyssey Coach is a coaching product built around live voice sessions. Depending on your settings, your coach can also message you between sessions, in the app or by text message. Running that product requires account data, billing data, session data, and the technical logs needed to keep the service reliable and safe.

Privacy matters here because people use this product to practice things that feel personal. We do not sell your personal information.

Information We Collect

Account and profile information: This includes things like your email address, authentication details, name, phone number if you add one, onboarding responses, account preferences, and any information you provide when you contact us.

Billing and access information: We use Stripe to handle subscriptions and billing. We store billing status, customer and subscription references, access-grant data, and related timestamps needed to determine whether your account has active access. Payment card details are handled by Stripe, not stored directly in our app database.

Session, message, and feedback information: We process live voice audio to run coaching sessions. Our retained product records are transcript-first and may include session transcripts, messages between you and your coach (in the app or by text), session metadata, generated notes and insights, feedback submissions, and voice debrief transcripts.

Text messaging consent records: If you turn on text messages, we store your phone number, its verification status, and a record of your opt-in and opt-out choices, including when you made them and the disclosure you saw, along with delivery records for messages we send.

Technical and usage information: We collect device, browser, log, and usage information needed to authenticate users, secure the service, debug issues, and understand how the website and app are being used and to improve the service. We use product analytics tools for that purpose.

How We Use Information

We use information to:

  • Create and manage your account

  • Authenticate access and enforce billing or access-grant status

  • Run live coaching sessions, voice debriefs, and related product features

  • Provide support, handle refund requests, and respond to questions

  • Secure, maintain, debug, and improve the service

  • Meet legal, accounting, and operational obligations

How Voice Sessions Work

Live sessions are voice conversations. Live audio is processed through the providers we use to power the session experience, including transcription and model response generation. The normal records we retain to operate the product are transcript-first records and related session artifacts, not a user-facing library of audio recordings.

Text Messages

Text messages are off by default. They turn on only if you verify your phone number and opt in from Settings, and you can reply STOP to any message, or use Settings, to turn them off at any time. We use a text messaging provider to send and receive these messages on our behalf. Messages include replies from your coach, occasional check-ins, and account messages like verification codes. Message frequency varies, and message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

When We Share Information

We share information only when needed to run the service, comply with the law, or protect the product and its users.

  • Service providers: including providers for hosting, authentication, analytics, payments, text messaging, and AI infrastructure such as Google Cloud, Firebase, PostHog, OpenAI, Google Vertex AI, Twilio, and Stripe.

  • Legal or safety reasons: when we believe disclosure is necessary to comply with law, enforce our terms, or protect rights, safety, or security.

We do not sell your personal information. Your phone number and your text messaging opt-in data and consent are never shared with third parties or affiliates for their marketing or promotional purposes.

Your Choices and Rights

You can request access to, export of, correction of, or deletion of your personal data by emailing us. You can also unsubscribe from marketing emails at any time using the unsubscribe link in those emails.

You can manage subscription status through the Stripe billing portal linked from Account inside the app. For data requests, email support@odysseycoach.ai

Retention and Security

We keep information for as long as reasonably needed to operate the product, support your account, meet accounting and legal obligations, resolve disputes, and enforce our agreements.

We use standard administrative, technical, and organizational safeguards designed to protect personal information. No system can promise perfect security, but we work to protect the data we hold.

Changes to This Policy

We may update this Privacy Policy as the product changes. When we make material changes, we will update the "Last Updated" date on this page and may provide additional notice when appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

Nexus Labs LLC
Email: legal@odysseycoach.ai
Address: 28 Church St, Ste 14 #5869, Winchester, MA 01890