Privacy Policy

Overview

Nexus Labs LLC ("we," "our," or "us") operates The Odyssey Coach across odysseycoach.ai and app.odysseycoach.ai, and in The Odyssey Coach iOS app. This Privacy Policy explains what we collect, how we use it, and what choices you have when you use the live paid product.

The Odyssey Coach is a coaching product built around live voice sessions. Your coach can also message you between sessions in the app. Running that product requires account data, billing data, session data, and the technical logs needed to keep the service reliable and safe.

Privacy matters here because people use this product to practice things that feel personal. We do not sell your personal information.

Information We Collect

Account and profile information: This includes things like your email address, authentication details, name, onboarding responses, account preferences, and any information you provide when you contact us.

Starting in the iOS app without an account: You can begin in the iOS app before creating an account. We create an anonymous account for you, identified by a random ID, and store your onboarding answers with it, such as your first name, what you are hoping for and what makes social situations hard. If you never subscribe and don't use the app for 30 days, we delete that anonymous account and its data.

Billing and access information: We use Stripe for website subscriptions and Apple for subscriptions purchased in the iOS app. We store billing status, customer, subscription, and transaction references, access-grant data, and related timestamps needed to determine whether your account has active access. Payment card details are handled by Stripe or Apple, not stored directly in our app database.

Session, message, and feedback information: We process live voice audio to run coaching sessions. Our retained product records are transcript-first and may include session transcripts, messages between you and your coach in the app, session metadata, generated notes and insights, and feedback submissions.

Technical and usage information: We collect device, browser, log, and usage information needed to authenticate users, secure the service, debug issues, and understand how the website and app are being used and to improve the service. We use product analytics tools for that purpose. Our analytics provider estimates your approximate location, such as city and region, from your IP address. We do not collect your precise location.

Product analytics and session replay: We use analytics providers, including PostHog, to understand how people use and improve the service. In the iOS app, once you have accepted our Terms and this Privacy Policy, this includes recordings of your screens and taps, with the content visible on screen, such as your messages with your coach, Morning Notes, chapters, and account details. We hide the live transcript during voice sessions and the text you type into password, email, and phone fields. Recordings do not include sound. We use this information for analytics, troubleshooting, and product improvement.

X advertising measurement: On advertising journeys from X, we use the X website tag to measure visits, checkout starts, and completed purchases, optimize our advertising, and understand which campaign and creative produced the activity. X receives browser and device information and an opaque transaction reference used to prevent duplicate conversion counts; if you arrived through an X ad, X may also recognize its own click information. X may use this activity for interest-based advertising under its terms. We configure the tag not to send the page location, and we do not send X your coaching conversations, transcripts, messages, challenges, or session content. We separately remember which landing-page version you entered so signup and offer remain consistent and we can evaluate the funnel.

App advertising measurement (iOS): We advertise the iOS app on Meta (Facebook and Instagram) and Apple Search Ads, and use AppsFlyer, a mobile measurement provider, to learn which ads lead to installs, free trials, and subscriptions. The app includes AppsFlyer's software, which collects your device's identifier for vendors, your IP address (which AppsFlyer uses to estimate your country or region), your device model, operating system, language, and app version, and install and launch times. If you allow tracking when iOS asks, it also collects your device's advertising identifier. We send AppsFlyer a record of each free-trial start, payment, renewal, and refund, with the amount and currency, together with AppsFlyer's install ID and our internal account ID.

AppsFlyer shares these records, with your device's identifier for vendors and IP address, with the ad network that showed you our ad, such as Meta, so it can measure and improve its ads. If you allow tracking, the records also include your advertising identifier. Apple also sends ad networks its own aggregated reports (SKAdNetwork and AdAttributionKit). For Apple Search Ads, Apple tells us which campaign, ad group, and keyword led to your install, without tracking you, and we store that with your account.

We never send AppsFlyer, Meta, or Apple your coaching conversations, transcripts, messages, onboarding answers, challenges, name, or email. You can change your tracking choice at any time in iOS Settings, under Privacy & Security, then Tracking. Meta and Apple handle the data they receive under their own terms. When you delete your account, we delete our copy of this information; copies already held by AppsFlyer and the ad networks follow their own retention.

How We Use Information

We use information to:

• Create and manage your account

• Authenticate access and enforce billing or access-grant status

• Run live coaching sessions and related product features

• Provide support, handle refund requests, and respond to questions

• Secure, maintain, debug, and improve the service

• Understand how people navigate and use the service

• Meet legal, accounting, and operational obligations

AI Processing and Saved Coaching Information

Your coach is AI, provided through OpenAI. We send your live voice audio to OpenAI to run the conversation. OpenAI also processes your messages, transcripts, and relevant coaching context to generate your coach's replies, Morning Notes, chapters, session notes, and the spoken audio you play back. We do not send your coaching information to any other AI provider. Information you share may include sensitive details about your life.

We retain transcripts, messages, and generated coaching records so your coach can use prior context. We also store generated audio, such as Morning Notes and chapter narration, for playback. Our normal saved session records are transcripts and related coaching records; the app does not provide a library of recordings of your live sessions.

Records From Retired Features

The product previously offered optional coach text messaging and phone-call sessions. Those features have been discontinued and we no longer send or receive coaching text messages or calls. If you used them, we retain your past messages as part of your conversation history, and we retain your phone number and the record of your texting opt-in and opt-out choices as legal records. That mobile information and consent data was never, and will never be, shared with third parties or affiliates for marketing or promotional purposes.

When We Share Information

We share information only when needed to run the service, comply with the law, or protect the product and its users.

• Service providers: including providers for hosting, authentication, analytics, payments, and AI processing such as Google Cloud, Firebase, PostHog, OpenAI, Apple, Stripe, and advertising and measurement partners such as X, Meta, Apple Search Ads, and AppsFlyer.

• Legal or safety reasons: when we believe disclosure is necessary to comply with law, enforce our terms, or protect rights, safety, or security.

We do not sell your personal information.

Your Choices and Rights

You can request access to, export of, correction of, or deletion of your personal data by emailing us. In the iOS app, open Settings and choose Delete account. You can also unsubscribe from marketing emails at any time using the unsubscribe link in those emails.

Requesting deletion ends access to your Odyssey account. Our deletion process cancels the website subscription linked to the account, but does not cancel an Apple subscription. Manage your Apple subscription in Apple Settings before deleting your account. Retained product records are scheduled for deletion seven days after the request. Deleted audio objects may remain in restricted recovery storage for a further seven days.

Website subscriptions can be managed through the Stripe billing portal linked from Account; iOS subscriptions are managed through Apple. To ask us to opt your account out of usage analytics or for any other data request, email support@odysseycoach.ai

Retention and Security

We keep information for as long as reasonably needed to operate the product, support your account, meet accounting and legal obligations, resolve disputes, and enforce our agreements. This includes records created by features that have since been retired.

Retention periods vary by record type and purpose. Some records may remain after account deletion where needed for accounting, legal obligations, security, or product analysis. Contact us with questions about retained information or to make a personal-data request.

We use standard administrative, technical, and organizational safeguards designed to protect personal information. No system can promise perfect security, but we work to protect the data we hold.

Changes to This Policy

We may update this Privacy Policy as the product changes. When we make material changes, we will update the "Last Updated" date on this page and may provide additional notice when appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

Nexus Labs LLC
Email: legal@odysseycoach.ai
Address: 28 Church St, Ste 14 #5869, Winchester, MA 01890