Privacy Policy

Overview

Nexus Labs LLC ("we," "our," or "us") operates The Odyssey Coach across odysseycoach.ai and app.odysseycoach.ai. This Privacy Policy explains what we collect, how we use it, and what choices you have when you use the live paid product.

The Odyssey Coach is a voice-only coaching product. Running that product requires account data, billing data, session data, and the technical logs needed to keep the service reliable and safe.

Privacy matters here because people use this product to practice things that feel personal. We do not sell your personal information.

Information We Collect

Account and profile information: This includes things like your email address, authentication details, name, onboarding responses, account preferences, and any information you provide when you contact us.

Billing and access information: We use Stripe to handle subscriptions and billing. We store billing status, customer and subscription references, access-grant data, and related timestamps needed to determine whether your account has active access. Payment card details are handled by Stripe, not stored directly in our app database.

Session and feedback information: We process live voice audio to run coaching sessions. Our retained product records are transcript-first and may include session transcripts, session metadata, generated notes and insights, feedback submissions, and voice debrief transcripts.

Technical and usage information: We collect device, browser, log, and usage information needed to authenticate users, secure the service, debug issues, and understand how the website and app are being used. We also use Google Analytics 4 for website analytics.

How We Use Information

We use information to:

• Create and manage your account

• Authenticate access and enforce billing or access-grant status

• Run live coaching sessions, voice debriefs, and related product features

• Provide support, handle refund requests, and respond to questions

• Secure, maintain, debug, and improve the service

• Meet legal, accounting, and operational obligations

How Voice Sessions Work

The product is voice-only. Live audio is processed through the providers we use to power the session experience, including transcription and model response generation. The normal records we retain to operate the product are transcript-first records and related session artifacts, not a user-facing library of audio recordings.

When We Share Information

We share information only when needed to run the service, comply with the law, or protect the product and its users.

• Service providers: including providers for hosting, authentication, analytics, payments, and AI infrastructure such as Google Cloud, Firebase, Google Analytics, Google Vertex AI, and Stripe.

• Legal or safety reasons: when we believe disclosure is necessary to comply with law, enforce our terms, or protect rights, safety, or security.

We do not sell your personal information.

Your Choices and Rights

You can request access to, export of, correction of, or deletion of your personal data by emailing us. You can also unsubscribe from marketing emails at any time using the unsubscribe link in those emails.

You can manage subscription status through the Stripe billing portal linked from settings inside the app. For data requests, email dan@odysseycoach.ai

Retention and Security

We keep information for as long as reasonably needed to operate the product, support your account, meet accounting and legal obligations, resolve disputes, and enforce our agreements.

We use standard administrative, technical, and organizational safeguards designed to protect personal information. No system can promise perfect security, but we work to protect the data we hold.

Changes to This Policy

We may update this Privacy Policy as the product changes. When we make material changes, we will update the "Last Updated" date on this page and may provide additional notice when appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

Nexus Labs LLC
Email: dan@odysseycoach.ai
Address: 28 Church St, Ste 14 #5869, Winchester, MA 01890