Terms of Service

Agreement to Terms

These Terms of Service govern your use of The Odyssey Coach, operated by Nexus Labs LLC ("we," "our," or "us"), including odysseycoach.ai, app.odysseycoach.ai, and the related product experience.

By accessing or using the website, app, or paid membership, you agree to these Terms. If you do not agree, do not use the service.

Eligibility

You must be at least 18 years old to create an account or use The Odyssey Coach. By using the service, you represent and warrant that you are 18 or older. The service is intended for adults and is not directed to children.

Service Description

The Odyssey Coach is a paid coaching and practice product built around live voice sessions, designed to help users work on social confidence and related communication challenges. Your coach can also message you between sessions in the app. It is a training product, not a therapy service or medical provider.

Membership, Billing, and Refunds

The Odyssey Coach is a paid membership. The price, billing interval, and any applicable taxes are those shown to you at checkout when you subscribe and on your receipt. Membership is billed in advance on a recurring basis and renews automatically until canceled.

• We may offer memberships at different prices, or on a discounted, promotional, or free basis (for example, through a promo code). The pricing and any promotional terms that apply to you are those presented at checkout when you subscribe.

• We may change our prices over time. A price change applies only to billing periods that begin after the change takes effect, and we will provide advance notice where required by law.

• Subscriptions purchased in the iOS app are billed by Apple to your Apple Account. The purchase screen shows your price, billing interval, and any introductory offer available to you. An accepted free trial automatically becomes paid at the displayed price when it ends unless you cancel. Apple determines trial eligibility; creating another Odyssey account does not renew it.

• Manage or cancel an Apple subscription in your iPhone's Settings under your name, then Subscriptions. To avoid a trial renewal charge, cancel at least 24 hours before the trial ends. Manage or cancel a website subscription through the billing portal linked from Account. Canceling a paid subscription normally leaves access available through the current paid period. Requesting account deletion ends your Odyssey access. Deleting the app or your Odyssey account does not cancel an Apple subscription.

• Website payments are processed by Stripe. When we offer a no-card website trial, it ends without a charge; a paid subscription begins only if you choose to subscribe. Other website offers may require payment immediately without a trial. Your offer and checkout screen explain which terms apply.

• For an Apple purchase, request a refund through Apple's Report a Problem service. Apple determines eligibility under its rules and applicable law. For a website purchase, contact support@odysseycoach.ai. Cancellation alone is not a refund request. Nothing in these Terms limits your rights under applicable consumer law.

• To restore an Apple purchase, use Restore purchases in the app with the Apple Account used for the purchase. If it is already linked to an Odyssey account, sign in to that Odyssey account. Contact support if access is missing rather than purchasing again.

Your Account

You are responsible for the accuracy of the information you provide, for maintaining access to your login methods, and for activity that occurs through your account.

You may not use the service to break the law, interfere with the product, abuse other users, scrape or reverse engineer the service beyond what law permits, or attempt to gain unauthorized access to systems or data.

Coaching Disclaimer and Crisis Support

The Odyssey Coach is not medical care, mental health treatment, crisis response, or a substitute for a licensed professional.

If you are in crisis or need immediate help, call or text 988 in the United States, contact local emergency services, or reach out to a qualified professional in your area.

Intellectual Property

The service, including the website, app, text, design, branding, software, and related content, is owned by Nexus Labs LLC or its licensors and is protected by applicable intellectual property laws.

Privacy

Please review our Privacy Policy to understand how we collect, use, and protect information.

Suspension, Termination, and Service Changes

We may suspend or terminate access if you violate these Terms, misuse the service, fail to pay required fees, or create risk for the product or other users.

We may update, change, or discontinue parts of the service. We are not obligated to keep every feature available forever.

Disclaimers and Limitation of Liability

The service is provided "as is" and "as available" without warranties of any kind to the fullest extent permitted by law.

To the fullest extent permitted by law, Nexus Labs LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or business arising from or related to your use of the service.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States.

Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date on this page and may provide additional notice when appropriate.

Contact Information

If you have questions about these Terms, please contact us:

Nexus Labs LLC
Email: legal@odysseycoach.ai
Address: 28 Church St, Ste 14 #5869, Winchester, MA 01890